336bat Privacy Policy — How We Handle Your Account Data
At 336bat, we take the information you share with us seriously — from the details you enter when you open your account to the payment records tied to your Upay or Bank Transfer transactions. This policy explains what we collect, why we hold it, and what choices you have, with access subject to your local law and eligible regions.
Account data handled with care
Upay & Bank Transfer records protected
Your access rights explained clearly
Contact route available for data queries
POLICY POSTURE
What This Policy Covers and How It Works
When you open an account with 336bat, you share personal details — your name, contact information, and the payment methods you use, such as Upay or a direct Bank Transfer. We collect this information to keep your account running, process transactions you initiate, and respond when you reach out to our support team. We do not sell your personal data to third parties, and we do not use your payment details for any purpose outside your own account activity. The information we hold is kept only as long as it is needed to operate your account or meet any legal retention requirements. We apply standard security measures to protect stored data, though no system is entirely without risk and we encourage you to keep your account login details private. If you fund your account through Upay or Bank Transfer, the transaction record stays in your account history and is visible when you check your wallet section. Bangladesh-based access to this service depends on local law and eligible regions. Where a third-party payment processor handles a transaction on your behalf, their own privacy terms also apply alongside ours. For any question about how your data is held, our support route is listed in the contact section below.
Upay Transactions
Payment records from your Upay deposits are stored in your account wallet history. These records are visible only to you and to our account team when you raise a support query about a specific transaction.
Bank Transfer Records
Bank Transfer details you submit are used solely to process and verify the transaction you initiated. We do not store full bank account numbers beyond what is needed for reconciliation under our retention policy.
Account Login Data
Your login credentials, session activity and device identifiers are collected to keep your account secure and to detect unusual access patterns. You can review active sessions from your account settings page.
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
This policy applies to data collected directly through the 336bat website and any account interaction you make with us — including account registration, wallet activity and support requests. It does not extend to third-party services you connect through our platform, whose own terms govern their data practices. Availability of this service remains subject to local law and eligible regions in Bangladesh.
Account Access
Data collected when you log in, verify your account or update your profile is covered under this policy. This includes device identifiers and session information recorded during your visit.
Transactions
Records of payments you make through Upay or Bank Transfer fall under this policy. Third-party processors involved in completing those transactions operate under their own data terms in parallel.
Site Content
Browsing behaviour on the 336bat site — pages visited, game lobby interactions, session duration — is collected for platform performance and is covered here. Aggregated analytics do not identify you individually.
Third-Party Services
External links, partner services or payment gateways you access through the platform are outside this policy's scope. We recommend reading their own privacy terms before sharing any personal details with them.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under This Policy
You have several concrete options when it comes to the personal data we hold on your account. If you want to check what information we have stored, you can raise a data access request through our support contact. Should any of your account details be inaccurate — a misspelled name, an outdated contact address, or incorrect payment information — you can update them directly from your account settings page or ask our team to correct them on your behalf. If you believe we are holding data we no longer need, you can request a review and, where local law and eligible regions permit, ask for it to be removed. Every request is handled through the same support route listed in the contact section of this page, so there is no separate form to track down. Response times depend on the complexity of your request, and we will confirm receipt once your message reaches us.
Review Your Records
Submit a data access request to our support team to receive a summary of the personal information we hold on your account, including payment history visible in your wallet.
Correct Account Details
Update your name, contact details or payment preferences from the account settings page. For corrections our team must make directly, contact support with the specific field you want changed.
Raise a Data Query
If you have a question about why we hold a specific piece of data or how long we retain it, send it to our support team through the contact route listed on this page.
Request a Data Review
Where local law and eligible regions allow, you can ask us to review and delete data we no longer need for your account. Our team will confirm whether the request can be fulfilled under applicable rules.
PRIVACY CONTACT
How to Reach Us About This Policy
If you have a question, correction request or concern about how 336bat handles your personal data, use the support routes published on this site. We do not handle data queries through social channels — please use the direct contact options listed below so your request reaches the right team.
Live Chat
Reach our support team through the live chat option on the 336bat site. Mention that your query relates to a privacy or data matter so it is routed to the correct team.
Email Support
Send your data access request, correction request or privacy question to our published support email. Include your registered account identifier so we can locate your records promptly.
Account Help Centre
The help section of your signed-in account area lists current contact options and guidance for common data queries, including how to update payment details linked to Upay or Bank Transfer.
DATA HANDLING STANDARDS
How We Protect and Manage the Data We Hold
Our approach to data handling covers four areas: what we store, how long we keep it, who can access it, and how you can request changes. Each is governed by this policy and by the legal requirements that apply to accounts in eligible regions.
Cookies and Browsing Data
We use cookies to keep your session active and to understand how the site performs. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect how your account session behaves across devices.
Account Security
Your account credentials are stored in encrypted form. We record login attempts and flag unusual access patterns. If you notice activity on your account that you did not authorise, contact support immediately through live chat or email.
Retention Period
We keep your account data for as long as your account is active and for a defined period after closure, as required by applicable rules. Payment transaction records, including Upay and Bank Transfer entries, are held for the period needed to meet legal retention obligations.
Requesting Changes
To update, correct or query stored data, contact us through the support routes on this page. We confirm receipt of all data requests and aim to respond with a clear outcome. Eligibility for data deletion depends on local law and applicable retention rules.
COMMON QUESTIONS
Privacy Policy Questions We Hear Most Often
Below are the questions we receive most frequently about how 336bat handles account and payment data. If your question is not answered here, reach out through the support contact routes listed on this page.
What personal information does 336bat collect when I open an account?
We collect the details you provide during registration — name, contact information and payment method details such as Upay or Bank Transfer data. We also record session and device information when you log in, which helps us keep your account secure.
Does 336bat share my data with third parties?
We do not sell your personal data. Where a third-party payment processor is involved in completing a transaction you initiate, they receive only the information needed to process that payment and operate under their own privacy terms alongside ours.
How can I see what data 336bat holds on my account?
Submit a data access request to our support team through live chat or the support email published on this site. Include your registered account identifier and specify that you are requesting a data summary. We will confirm receipt once your message arrives.
Can I ask 336bat to delete my account data?
You can request a data review and deletion through our support contact. Whether the request can be fulfilled depends on local law and the retention obligations that apply to your account. Our team will confirm the outcome once the review is complete.
How long does 336bat keep my payment transaction records?
Transaction records tied to Upay deposits and Bank Transfers are kept for the period required by applicable legal and operational rules. You can view your own transaction history in the wallet section of your signed-in account at any time.
What should I do if I notice account activity I did not authorise?
Contact our support team immediately through live chat or email. We record login attempts and can review access history for your account. Reporting unusual activity promptly gives us the best chance to investigate and, if needed, secure your account.
Mobile / Sports